A Serviced Accommodation Business that's
Hands Off ?
Believe, It's Possible
GUEST COMMUNICATION
Authenticate your guest’s personal details
Auto-magically!!
Guest Communication is at the heart of Guest Experience.
If guests have questions they don't want to wait days for responses.
Guests reach out through multiple channels with specific requests and needs, making it hard to provide them with quality customer care, let alone tailor services that will elevate their experience and promote your business.
HOW IT WORKS
Your guests will have everything they need at their fingertips pre, during, and post-stay.
Without having to download an app
The guest app is the main guest communication method for
online check-in
online check-out
Personalized with reservation information
Guidebook (videos, images,
Chat (Canned responses)
Interactive maps
All the arrival coordination is automatically sent out at the right timing, and all the details you need are already collected from your guests, including deposits or payment collection.
Your guests will also be able to book and pay for upsells services such as early check-in or late check outs
No paperwork is needed upon arrival and so no friction between you and your guests.
guests arrive at check-in after already engaging in conversation with your property.
Invite additional guests to the app
UPON BOOKING
After a guest books their stay, they receive a welcome email which contains an unique ID link which allows them to begin the screening process.
IDENTIFICATION DETAILS
The guest inputs all their basic identification details including
- Name
- Home address
- Date of birth
- Email address
- Mobile phone number
GUEST SCREENING
The system then automatically verifies the authenticity of the details provided against multiple databases
biometric screening and ID verification software not only assesses the risk level of every reservation but simultaneously allows you to remove booking restrictions and increase your direct bookings.
CODE OF CONDUCT
The Guest Signs your code of conduct (Booking Terms and conditions).
This confirms the guest agrees to your rules when staying and is liable for any damage caused
TAKE A PHOTO
We use biometric screening and ID verification software not only assesses the risk level of every reservation but simultaneously allows you to remove booking restrictions and increase your direct bookings.
DEPOSIT OR DAMAGE WAIVER
The guest chooses either a £500 refundable (after 14 days) deposit or pays a small non-refundable fee for the damage waiver. This provides you with the resources you deal with accidental guest damages quickly
FINAL CHECKS
Once the final checks are complete, the guest is verified and the booking is protected for up-to £500 damage. The booking is marked as protected in the PMS
SIMPLE AND FAST CLAIMS PROCESS
Any damage ? Use the claims link, upload photos of the damage and the get paid for the damages caused - no chasing or arguing with the guests!!
Abouts
HandsOffSA is a trading name of Dwellbeing Consulting LLP.
Dwellbeing Consulting LLP is a company incorporated in England & Wales, registered address: Airport House, Purley Way, Croydon, Surrey, England, CR0 0XZ, company registration number OC442298.
Registered with the Information Commissioners Office (ICO), reference number CSN2232126.
